At Kiss My Art HQ Pty Ltd, we take great pride in creating handcrafted textured art pieces. Due to the nature of handcrafted art, each piece is unique and may vary slightly in texture, color, and appearance from the images displayed on our website. While we strive for accuracy in our representations, these variations are an inherent part of the handmade process.
Custom Orders & Change of Mind
• Custom-made or commissioned artwork is non-refundable unless it is deemed faulty or significantly different from what was described.
• We do not accept returns or exchanges for change-of-mind purchases, including situations where a customer dislikes the artwork after receiving it.
• If a custom artwork does not meet acceptable quality standards, is not fit for purpose, or does not match the description provided, customers may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law (ACL).
Eligibility for Refunds & Returns
To be eligible for a refund or exchange, the following conditions must be met:
The item must be in its original condition (unused and undamaged) and in its original packaging.
Proof of purchase is required (e.g., order confirmation email or receipt).
You must contact us within 30 days of receiving your order to initiate a return.
The item must be returned to us within 14 days from the date your return request is approved.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us at info@kissmyarthq.com.au within 24 hours of receipt with:
• Your order details
• A clear description of the issue
• Photographic evidence of the damage
We will assess the situation and, if deemed eligible, arrange for a replacement, repair, or refund.
Shipping & Return Costs
Shipping and handling fees are non-refundable.
Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item.
For any questions regarding our Refund & Returns Policy or to initiate a return request, please contact us at info@kissmyarthq.com.au.